SHANGGESupplemental Materials

2023-05-20 15:22

Hong Kong China

Supplemental Materials

You didn't mention what the trading abnormities are. And there was nothing wrong with the previous two withdrawals after I opened an account and deposited. Why am I required to submit the video with serious privacy leak problem during the third withdrawal? I rejected the demand for two reasons, personal information security and unreasonable requirement. And I would like to show my ID card in hand via video chat or submit the related photo, by which I am trying to cooperate with you under the privacy protection. But you keep insisting on the improper demand. You would continue to reject my withdrawal with another excuse, If I provided the video as required. So I expose the case to see what forex investors think of it. Is it reasonable for the platform to do so? If it's ok, I will send the video to you. If it's not, I hope that you can restore my right to log in the backstage and allow me to withdraw the money totaling 8664 US dollars.

FXTRADING.comReply

2023-05-19 17:02

Vanuatu

Reply

The customer is required to submit a video showing the ID card in hand for abnormal trading. But he declined to cooperate with us for risk control and compliance checking. And we have suspended his backstage and trading account for security. Without the video, we can't cooperate with the risk control department in further investigation. For the sake of customer's fund safety, we rejected his withdrawal application.

SHANGGESupplemental Materials

2023-05-17 19:15

United States

Supplemental Materials

Sorry for misspelling a number. And the correct amount of withdrawal unavailable is 8664 US dollars, rather than 8864 US dollars. So the amount of withdrawal that I want to negotiate about is also 8664 US dollars.

SHANGGEStart Mediation

2023-05-17 13:16

Hong Kong China

Start Mediation

On May 10th, the withdrawal of 4,000 US dollars submitted on the Glenn foreign exchange platform was cancelled. It was fine before and now it is said that my account is abnormally traded for no reason, and my background is directly disabled, and MT4 becomes read-only. My account now has 8,864 US dollars and I cannot submit withdrawals or trade.