YUEYINGER35895
Others
compensation
¥13,415(CNY)
33 day 22 hour
WikiFX Mediation CenterAutomatic completion after timeout
Hong Kong China30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
KCM TradeReply
Reply
Dear customer, please reach out to us for help. CS@kohlecapital.com
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I opened a new account on the Kirkes platform on November 16. I made a long order for crude oil on the 17th. I stayed up all night thinking that the price would go up the next day and the profits would be lost. But the next morning, Kirkes The platform forcibly closed my position without any text messages or email notifications. In the morning, the crude oil rose to around 82.60, which caused me to lose nearly 2,000 US dollars including the handling fee. I request the platform to compensate me for all the losses.
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