2022-10-10 23:10
China
Serious slippage. It triggers stop loss when it does not reach the price
[Mediating Parties]
ZFX ZFX
[Issue]

Severe Slippage

[Requirement]

compensation

[Settlement Amount]

¥66,966(CNY)

[Time]

72 day 17 hour

2022-12-22 16:54
Hong Kong China Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

2022-11-22 16:44
Seychelles

Reply

After checking we confirm that the slippage ranged in a reasonable scale and the withdrawal was processed normally.

2022-10-11 11:49
Hong Kong China Hong Kong China

Appendix

Name: Wen Peng'ao

2022-10-11 10:43
Hong Kong China Hong Kong China

Reply

Dear customer, please submit the correct account name. Thank you for the cooperation.

2022-10-11 13:21
Hong Kong China Hong Kong China

Contact Broker

2022-10-11 10:41
Hong Kong China Hong Kong China

Verified

2022-10-10 23:10
Hong Kong China Hong Kong China

Start Mediation

20221007 Non-agricultural hedging order, 15 lots up and 15 lots down, since I stopped the loss at the same time, I should make money on this sell, I set the stop loss at 1711.23, I think the best point at that time was 1710.69, why? Just hit me to stop loss? I set my stop loss at 1780.40 for this buy, but I closed the position at 1704.66, slipping 4 points, which resulted in a negative $4,000 in my account! This is too pitiful, I should have made money. My friend also buys like this, but his sell stop loss is set at 1711.15, which is obviously less than mine, since he didn't hit the stop loss? Why is this? Does the person with more money let him blow up his position, and the person with less money let him develop silently? Please give me justice anyway

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