FX9649315271Supplemental Materials

2022-09-29 22:40

Hong Kong China

Supplemental Materials

As an international trading platform, it's been nearly a month, and the issue still hasn't been clearly resolved. Your customer service isn't even responding, which is extremely disappointing. Please urgently process the refund of the two thousand US dollars lost due to platform lag back into my trading account.

FX9649315271Supplemental Materials

2022-09-29 18:19

Hong Kong China

Supplemental Materials

The issue has not been resolved; it's just being passed around. I demand that the platform refund the portion of my losses incurred due to system lag back into my trading account.

FOREX.comReply

2022-09-29 17:20

Cayman Islands

Reply

The matter has been handled according to the relevant procedures. If you have any questions, please contact our official customer service or your account manager.

FX9649315271Supplemental Materials

2022-09-22 11:16

Hong Kong China

Supplemental Materials

FX107207 Account: msjz5888 Exclusive platform of FOREX.com

WikiFX Mediation CenterReply

2022-09-22 10:34

Hong Kong China

Reply

Dear customer, please submit the correct MT4/5 trading account. Thank you for your cooperation.

FX9649315271Start Mediation

2022-09-21 20:20

Hong Kong China

Start Mediation

When I was trading on the Forex.com platform, the platform was lagged and I lost money. On September 8th, when I saw that my account was profitable, I closed the position. The platform also showed that the position was closed successfully, so I exited the platform. The original order was not successfully closed. I quit after the platform showed success before. Finally, the platform forced the liquidation. I contacted the platform customer service many times, and the platform customer service always ignored the answer. It took nearly a month. No answers and solutions have been given yet!