2022-08-27 16:26
China
Due to the freezing of the bank card, the withdrawal of the last year was not received, and now I have recovered it. I have not received an accurate answer for several months.
[Mediating Parties]
IC IC
[Issue]

Unable to Withdraw

[Requirement]

Withdrawal

[Settlement Amount]

¥735,988(CNY)

[Time]

83 day 1 hour

2022-11-18 17:42
Hong Kong China Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

2022-10-18 16:03
Australia

Reply

Dear customer, please reach out to the customer service for help.

2022-08-29 10:28
Hong Kong China Hong Kong China

Contact Broker

2022-08-29 08:08
Hong Kong China Hong Kong China

Verified

2022-08-27 16:26
Hong Kong China Hong Kong China

Start Mediation

Due to the freezing of the bank card, I failed to receive the funds from the previous year. Now the bank card is unfrozen and recovered. I have not received an accurate answer for several months. I have already appealed to AFCA. The customer service staff wants me to withdraw the dispute, but they cannot provide certificate or transaction record. The specific amount is 720,000 RMB

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