2022-08-09 08:36
China
The take profit order become losses
[Mediating Parties]
ATFX ATFX
[Issue]

Severe Slippage

[Requirement]

compensation

[Settlement Amount]

¥7,282(CNY)

[Time]

46 day 1 Minutes

2022-09-24 08:38
Hong Kong China Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

2022-08-25 08:27
United Kingdom

Reply

Dear customer, thank you for your feedback. And our customer service team is dealing with the problem in a positive manner. We hope it will be coped with in an appropriate way. Thank you again for your information. Have a nice day.

2022-08-09 09:19
Hong Kong China Hong Kong China

Appendix

The account manager did not reply to and deal with my problem.

2022-08-09 17:37
Hong Kong China Hong Kong China

Contact Broker

2022-08-09 16:35
Hong Kong China Hong Kong China

Verified

2022-08-09 08:36
Hong Kong China Hong Kong China

Start Mediation

The order was executed for no reason and my account was deducted more than 1,000 US dollars, and the orders that took profit and left became losses.

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