FX2400151252
Others
other
¥2,780(CNY)
31 day 49 Minutes
WikiFX Mediation CenterAutomatic completion after timeout
Hong Kong China30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
ATFXReply
Reply
Dear customer, in terms of your complaints, our custome service team are actively dealing with it. We believe that the problem will be solved in an appropriate manner. Thank you for your information.
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Just a week after I deposited money on this platform, I opened a small account and wanted to try it on this platform. Because I just came to this platform, I have no idea, so the order has always been 0.01 lot. It was normal a few days ago, just in 2022. On the afternoon of June 10th, I opened my mobile phone and saw that a 1-lot order was put in. I quickly closed the position. I thought it was because I didn’t see it clearly when I placed the order. After thinking about it carefully, I checked the order after I put it in, and I’m sure. There is nothing wrong with 0.01 lots, so I placed another order to buy 0.01 lots at the limit price. I didn't expect that it was still 1 lot when the transaction was completed, so I logged in to the platform customer center, and the data on the platform was also changed. What is the behavior of changing customer orders without permission?
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