FX8361831952
Others
other
¥22,098(CNY)
49 day 21 hour
WikiFX Mediation CenterAutomatic completion after timeout
Hong Kong China30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
ZFXReply
Reply
Dear customer, customer service has checked and followed up the case in terms of your complaint. If you have any questions, please contact our customer service. 24h online customer service hotline 400 842 4611, email: customercare@zfx.com
FX8361831952Appendix
Hong Kong ChinaAppendix
Three stop loss orders at 22:01:06, April 14th, 2022, order: 67384037; order: 67482230; order: 67425362. Four stop loss orders at 21:58:27, May 17th, 2022, order: 71323383; order: 71391843; order: 71522245; order: 72097570. I deposited 5,100 US dollars in the morning of May 17th.
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From the 5th to the 18th, the order will be automatically closed for unknown reason and the loss will be 2,000 US dollars. (There are enough funds in it, in order to prevent stop loss, deposit 5,000 US dollars on the day, and automatically stop loss of 2,000 US dollars in the evening) Order: 71323383 Order: 71391843 Order: 71522245 Order: 72097570 On April 14th, the order for no name was automatically closed and lost. $1300. (In the case of sufficient funds) Order: 67384037 Order: 67482230 Order: 67425362 The total loss is 3300 US dollars, and I have not received any reminders, and there is no clear solution to the customer service. Please the relavant department to check the situation and give a reasonable solution
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