2021-11-16 23:20
China
The slippage is severe, and the position will be automatically opened and closed. The server cannot be connected when it is critical.
[Mediating Parties]
IC IC
[Issue]

Severe Slippage

[Requirement]

other

[Settlement Amount]

¥100,362(CNY)

[Time]

42 day 15 hour

2021-12-29 14:44
Hong Kong China Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

2021-11-29 14:43
Australia

Reply

Please email the platform customer service, and the staff will help you deal with it.

2021-11-26 20:10
Hong Kong China Hong Kong China

Appendix

I failed to log in my account for two straight weeks, and the official website is unavailable to visit. In addition, the system could help me create positions and stop loss automatically during the trading.

2021-11-17 11:48
Hong Kong China Hong Kong China

Contact Broker

2021-11-17 08:50
Hong Kong China Hong Kong China

Verified

2021-11-16 23:20
Hong Kong China Hong Kong China

Start Mediation

The slippage is severe, and the position will be automatically opened and closed. The server cannot be connected when it is critical. Today, the position was forced to blow up because the server was not connected.

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