GAILVWANGU
2020-08-05 07:48
China
The market price hasn’t reached the stop-loss, while the system closed my position compulsorily.
[Mediating Parties] 
IC
[Issue]
Severe Slippage
[Requirement]
other
[Settlement Amount]
¥1,605(CNY)
[Time]
32 day 6 hour
WikiFX Mediation CenterAutomatic completion after timeout
2020-09-06 14:17 
Hong Kong China
Hong Kong China30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
ICReply
2020-08-07 14:08
Australia
Reply
I have called them repeatedly but no one answered.
WikiFX Overseas Customer ServiceContact Broker
2020-08-05 13:11 Hong Kong China
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
2020-08-05 10:15 Hong Kong China
Hong Kong ChinaVerified
GAILVWANGUStart Mediation
2020-08-05 07:48 Hong Kong China
Hong Kong ChinaStart Mediation
I went short and set the stop-loss at 950.7. After the position was established, the price only reached to 939.47, while the system closed my position at 954.48. There wasn’t a 1500-pip spread. The service fended off.
Statement：
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
