Account #3****. I am reporting PrimeOTP for failing to process an APPROVED withdrawal of $1,300.
The withdrawal was officially approved via email on March 6, 2026. According to company policy, processing takes 24-72 hours. However, it has been over 10 days and the funds have not been received.
I have sent 8 follow-up emails to the Compliance and Support teams (March 12-19), but I have received ZERO response. This "silent treatment" is highly unprofessional.
Despite the approval, they restricted my account, claiming trading duration issues, even though 78% of my trades are within normal parameters. An approval means the audit was complete; withholding funds after approval is a serious violation.
I have all documented evidence:
1. Approval confirmation emails.
2. Portal screenshots showing "Approved" status.
3. Full MT5/MT4 trading history.
4. Records of unanswered emails.
I have escalated this to FSC Mauritius. I demand PrimeOTP to pay my $1,300 immediately.
Account #3****. I am reporting PrimeOTP for failing to process an APPROVED withdrawal of $1,300. The withdrawal was officially approved via email on March 6, 2026. According to company policy, processing takes 24-72 hours. However, it has been over 10 days and the funds have not been received. I have sent 8 follow-up emails to the Compliance and Support teams (March 12-19), but I have received ZERO response. This "silent treatment" is highly unprofessional. Despite the approval, they restricted my account, claiming trading duration issues, even though 78% of my trades are within normal parameters. An approval means the audit was complete; withholding funds after approval is a serious violation. I have all documented evidence: 1. Approval confirmation emails. 2. Portal screenshots showing "Approved" status. 3. Full MT5/MT4 trading history. 4. Records of unanswered emails. I have escalated this to FSC Mauritius. I demand PrimeOTP to pay my $1,300 immediately.
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