I could not withdraw my 30USD due to AML. On broker it says withdrawal complete. But on the customer support and my bank, its a different story. I chased for a solid 2 months going back and forth with the support team to them shutting me down saying that its my bank that is holding the money or preventing. My bank have done multiple investigations with the same result saying that there is no such amount being on hold. The support was very difficult to deal with as every support representative have a different answer which leads back to them not doing anything. Its always the do email the finance. and they wont even reply you unless u contact the support to tell them to reply you. the past years i had no issue with AML or any withdrawal. But then this happens. Stay away, I've had friends in similar shoes. you cant get back your money and they seem to decide when they would want to allow you to withdraw. Stay away!
I could not withdraw my 30USD due to AML. On broker it says withdrawal complete. But on the customer support and my bank, its a different story. I chased for a solid 2 months going back and forth with the support team to them shutting me down saying that its my bank that is holding the money or preventing. My bank have done multiple investigations with the same result saying that there is no such amount being on hold. The support was very difficult to deal with as every support representative have a different answer which leads back to them not doing anything. Its always the do email the finance. and they wont even reply you unless u contact the support to tell them to reply you. the past years i had no issue with AML or any withdrawal. But then this happens. Stay away, I've had friends in similar shoes. you cant get back your money and they seem to decide when they would want to allow you to withdraw. Stay away!
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