It does have a customer support Center that may help you...

I cant understand the website’s design, so confusing...the company seems to offer a variety of financial services, the regulation condition performs good as well. But i can have better choices, i will not consider this platform.

Cautionary note for those considering Taishin Securities: Be aware that if you don't withdraw funds after betting on events, you'll be required to pay a verification deposit. It's an important detail to factor into your decision-making process.