LOYAL PRIMUS Review: Accounts Frozen After Withdrawal Requests – What Traders Need to Know

LOYAL PRIMUS, operated by Loyal Primus (Pty) Ltd and launched in 2023, is a forex broker registered in Saint Vincent and the Grenadines. The platform holds a derivatives trading license from South Africa's Financial Sector Conduct Authority (FSCA) and offers trading via MT4, MT5, and its proprietary app. With a minimum deposit of just $15 and leverage up to 1:2000, it markets itself as an accessible gateway for retail traders.

However, user complaints collected between 2023 and mid-2026 reveal a recurring pattern: traders report accounts being frozen or disabled shortly after requesting withdrawals, particularly when they are in profit. WikiFX assigns LOYAL PRIMUS a score of 5.11 out of 10, reflecting these ongoing concerns. This article examines what the complaint data shows, the regulatory picture, and what traders should verify before depositing.

Complaint Pattern: Accounts Frozen After Profitable Trades

The most consistent thread across LOYAL PRIMUS complaints is accounts being disabled when traders attempt to withdraw. Users from Malaysia and Indonesia describe a similar sequence: deposit funds, trade, generate profits, request a withdrawal, and then face immediate account deactivation.

According to a user complaint from Malaysia in July 2024, profits could not be withdrawn and the account was frozen as soon as the trader became profitable. The user described the broker's conduct in strong terms, warning that the platform freezes accounts once users show positive returns.

Screenshot submitted by the user with the complaint (2024-07)

The same pattern surfaced in September 2023, when another Malaysian user reported waiting four days without receiving their withdrawal. The trader described repeatedly cancelling and resubmitting the request, noting that while deposits were processed quickly, getting funds out proved far more difficult. According to the complaint, deposits went through without issue, but withdrawals did not.

Screenshot submitted by the user with the complaint (2023-09)

In November 2023, an Indonesian user raised a different issue, alleging that LOYAL PRIMUS displayed candlestick prices that differed from other platforms during early morning trading hours, resulting in the user's stop-loss being triggered. The user described this as intentional manipulation.

Screenshot submitted by the user with the complaint (2023-11)

Not all feedback is negative. Some users have praised the platform's range of instruments and quick service, with one reviewer noting appreciation for the absence of commission fees. However, the concentration of withdrawal-related complaints over an extended period points to a risk potential users should not disregard.

Regulatory Warning: Offshore Registration, Limited Oversight

According to WikiFX data, LOYAL PRIMUS holds a derivatives trading license (EP) from South Africa's Financial Sector Conduct Authority, issued to LOYAL PRIMUS (PTY) LTD under license number 51830. The license is currently listed as regulated.

However, the broker's registered country is Saint Vincent and the Grenadines , a jurisdiction with limited forex oversight. The combination of an offshore registration and limited regulatory coverage means traders have limited avenues for recourse if disputes arise. The FSCA's jurisdiction primarily covers South African clients, and traders elsewhere should verify what protections this license affords them.

Basic Information

LOYAL PRIMUS was founded in 2023 and offers forex, metals, commodities, and futures across multiple account types, all with a $15 minimum deposit. Spreads start from 0.6 pips, and the platform supports MT4, MT5, and its proprietary app. No demo account is available.

Score and Impact

WikiFX assigns LOYAL PRIMUS a score of 5.11 out of 10, placing it in a lower-tier range. The score reflects the volume of unresolved withdrawal complaints and the limited depth of regulatory coverage. While the FSCA license is legitimate, the offshore registration and the recurring account-freezing complaints weigh heavily on this assessment.

Final Thoughts

The complaints against LOYAL PRIMUS follow a pattern that has remained consistent for over two years: traders deposit, trade, attempt to withdraw profits, and find their accounts disabled. While some users report satisfactory experiences, the concentration of withdrawal-related complaints , combined with an offshore registration and limited regulatory coverage , makes this a broker that warrants careful scrutiny.

Before opening an account with LOYAL PRIMUS, traders are advised to verify the current status of its FSCA license independently, start with the smallest possible deposit, and test the withdrawal process early. The WikiFX App provides real-time access to LOYAL PRIMUS's updated score, user complaints, and regulatory standing, serving as an ongoing reference while evaluating this broker.