Is your fund withdrawal experience with CITY INDEX nothing short of a disaster? Have the broker officials given you various reasons to deny you fund withdrawals? Did their reasons seem invalid to you? Have you lost capital due to malicious hedging? Did you even witness hassles while depositing funds? These issues have allegedly become common for traders here. We have thoroughly investigated these allegations in this CITY INDEX review article. Read on as we share their complaints.

CITY INDEX Overview: Company Profile, Trading Instruments & Account Types

CITY INDEX claims to offer a wide range of trading products to enhance users experience. The product portfolio offered includes forex, shares, indices, metals, commodities and futures.

As far as forex is concerned, the trading enterprise allows users to invest in many currency pairs, including GBP/USD, EUR/USD, EUR/GBP, GBP/CAD, GBP/AUD.

On the CITY INDEX trading platform, you can invest in the stocks of popular enterprises such as Amazon, Netflix, Goldman Sachs, Tesla Motors, etc.

Popular indices available for trading include the UK 100, Germany 40, US Tech 100, Wall Street, Japan 225, etc.

Investors can trade commodities such as copper, corn, coffee, cotton, natural gas, soybean oil, orange juice, etc.

Metals available for trading comprise gold, silver, palladium, platinum, iron ore, XAG/USD, XAU/AUD, XAU/EUR, etc.

CITY INDEX offers two trading accounts - Standard and MT4. Below are the salient features of these accounts.

Top Forex Trading Complaints Against CITY INDEX

Withdrawal Denied on Multiple Reasons

A Hong Kong-based user reported an issue concerning the denial of the withdrawal request by the CITY INDEX platform for numerous reasons. The complaint highlighted the alleged attempt to deceive the trader into depositing more on the platform. As the platform allegedly denied giving the trader access to withdrawals, he felt scammed and shared this negative CITY INDEX review.

Capital Losses Due to Malicious Hedging

Several traders have highlighted concerns regarding the alleged malicious hedging of orders by CITY INDEX, preventing them from closing their positions and receiving funds. In one of the complaints, a user reportedly stated that the customer support told him to deposit a fee to receive withdrawal access. Below, we have shared complaints that demonstrate a potential by the broker while handling trade orders.

CITY INDEX Criticized for Deposit Restrictions and Unresponsive Support

A trader accused CITY INDEX of lacking transparency regarding its deposit policies, claiming that restrictions on non-traditional bank accounts were only disclosed after the transaction. The user further alleged difficulties in retrieving funds due to excessive verification requirements and criticized the platform‘s support team for being unhelpful and largely unresponsive throughout the process. You can check the trader’s criticism in this CITY INDEX review.

The Illegitimate Charge Allegation Against CITY INDEX

A UK-based trader admitted having the trade open for Xmas period a couple of years ago as he did not want to close the trade at a loss. As per the traders admission, he was aware of the interest charges applicable to this. On the first two days of the Chritsmas holiday, around £100 and £90 was allegedly deducted by the broker. The trader estimated having faced deductions of up to £500. Felt aggrieved by the alleged wrongdoing, the user commented these for CITY INDEX.

Trade Placement Difficult Due to Unstable Platform

A user from the United Kingdom accused the CITY INDEX platform of slow loading, causing difficulty while placing trades. This resulted in losses for the trader. When inquired, the customer support shifted the blame to the user. Unhappy over the incident, the trader made this CITY INDEX review public.

Login Error Issue

A user claimed to have been unable to access the CITY INDEX login page despite multiple attempts. The trader pointed out the inefficiency of the software used by the broker. According to the user, the software prevents logins. Here is what the trader said about this issue.

CITY INDEX Review by WikiFX: The Regulatory Status & Score Update

As complaints surged against CITY INDEX, the WikiFX team conducted a detailed inquiry into its regulatory status. The inquiry came with the conclusion that the broker did not have a valid forex trading license. This revelation meant a considerable spike in investment risks for traders with this firm. As a result, WikiFX could only give it a score of 1.64 out of 10.

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