Capital.com Review 2025: Is This Forex Broker Safe?

Capital.com is a prominent forex broker established in 2017, known for its global presence and strong regulatory framework. With a WikiFX Score of 7.90, it ranks highly in the industry, holding active licenses from major jurisdictions including the UK and Australia. Despite its strong “AA” influence rank, potential clients should weigh its regulatory standing against valid user concerns regarding withdrawals reported in late 2025.

Pros and Cons of Capital.com

• ✅ Top-Tier Regulation: Authorized by FCA (UK), ASIC (Australia), and CySEC (Cyprus).
• ✅ Platform Diversity: Supports MT4, MT5, and a proprietary mobile app.
• ✅ Global Presence: Regulated also in the UAE (CMA) and Bahamas (SCB).
• ❌ High Complaint Volume: 32 complaints recorded in the last 3 months.
• ❌ Regulatory Warning: Listed on the Investor Alert List by the Securities Commission Malaysia.
• ❌ Withdrawal Issues: Recent reports allege account freezes and difficulties accessing funds.

Capital.com Regulation and License Safety

Capital.com operates under a robust multi-jurisdictional regulatory framework, which is a significant safety indicator.

Global Licenses

• FCA (UK): Capital Com (UK) Limited is authorized under license 793714. This is a top-tier license ensuring substantial client fund protection.
• ASIC (Australia): Regulated as CAPITAL COM AUSTRALIA PTY LTD (License 513393).
• CySEC (Cyprus): Capital Com SV Investments Ltd is licensed (319/17) for European operations.
• CMA (UAE) & SCB (Bahamas): Holds licenses for MENA and global clients respectively (Licenses 20200000176 and SIA-F245).

Risk Warning

While the primary entities are heavily regulated, the Securities Commission Malaysia (SCM) has placed Capital.com on its Investor Alert List for carrying out unlicensed capital market activities. Additionally, previous licenses in Belarus (NBRB) and Seychelles (FSA) are listed as revoked.

Real User Feedback and Complaints

The broker has faced a surge in negative feedback, with 32 complaints lodged recently.

Withdrawal and Account Freezing

Multiple users in late 2025 reported severe issues with withdrawals. Cases from China (Cases 1 & 2) describe scenarios where users were allegedly asked to pay detailed “margin” or “verification fees” to release funds.

Other users (Cases 8 & 9) reported that despite providing Source of Funds (SOF) documents, their withdrawals remained pending for extended periods.

System Accessibility

Technical reliability has also been questioned. Users have reported difficulties with the capital.com login process and website accessibility (Case 10), stating that an inability to access the platform hindered their trading management and ability to seek support during critical times.

Capital.com Forex Trading Conditions and Fees

Platforms

Traders have access to industry-standard options, including MetaTrader 4 (MT4) and MetaTrader 5 (MT5), alongside the brokers proprietary web and mobile apps. The software is rated as “Perfect” in benchmark tests, offering customization and clear fee reports.

Expenses and Tools

The platform provides custom charting, signals, and copy trading features. However, the software review noted a lack of two-step login or biometric authentication for enhanced security on some interfaces.

Final Verdict

Capital.com presents a complex picture in 2025. It possesses verifiable, high-trust licenses (FCA, ASIC, CySEC) indicating a legitimate operation. However, the recent influx of complaints regarding withdrawal denials and margin demands is highly concerning. Traders should verify they are interacting with the official domain to avoid potential impersonation scams.

To stay safe and view the latest regulatory certificates, check Capital.com on the WikiFX App.