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Change Review: The Broker Faces Massive Complaints on KYC Goof-ups and Fund Blocks

WikiFX | 2025-12-15 17:57

Abstract：Investors have called out Change, a China-based forex broker, for allegedly carrying out illegitimate forex trading activities. These include the poor handling of the Know Your Customer (KYC) process, fund blocks, and inappropriate customer support service. Traders have openly criticized the broker for these alleged wrongdoings. In this Change review article, we have highlighted trader comments. Take a look!

Investors have called out Change, a China-based forex broker, for allegedly carrying out illegitimate forex trading activities. These include the poor handling of the Know Your Customer (KYC) process, fund blocks, and inappropriate customer support service. Traders have openly criticized the broker for these alleged wrongdoings. In this Change review article, we have highlighted trader comments. Take a look!

Top Forex Trading Complaints Against Change

The Tussle Between Change and the Trader for the Source of Funds

A trader reported having complied with the KYC regulations. During the process, Change asked the trader to disclose the source of the fund. The trader, as per his admission, submitted the documents. However, later, Change described USDT as not a legal tender. This forced the trader to share this negative Change review.

The Failed KYC Process

A user who wanted to be in partnership with Change submitted the KYC, which, according to him, was correct and valid. However, the user alleged that the broker rejected the documentation without explaining any reason for the same. The user further stated that Change blocked him. Sharing a screenshot containing a KYC-related complaint against the forex broker.

No Refund, Says the Trader When Sharing the Change Review

A trader alleged that he failed to receive his funds from Change despite providing all the details. The trader labeled the broker as 100% scammy. Check out the screenshot below to know more about the complaint.

Hassles Associated with Bridging a USDC Amount

A trader reported wanting to bridge a USDC amount of less than $500. As per the trader, there is no requirement for KYC submission in this case. However, the trader had to contact the Change customer support service since some transactions seemed to have been flagged. Adding to the traders frustration, the broker asked for documents bit by bit, instead of all at once. Despite following everything, the trader failed to receive funds from Change. Check out the screenshot below containing a negative Change review based on this complaint.

The Unfair Deposit Fee Charge Complaint Against Change

A trader recently reported that Change gave a deposit address, which was of an exchange. As the broker charged fees on the deposit through the exchange, the trader expressed frustration over the incident by sharing this Change review.

Change Review by WikiFX: Introducing the Brokers Score & Regulatory Status

The complaints regarding KYC and refunds made the WikiFX team investigate Change on several aspects, including its regulatory status. As the investigation furthered, we found the broker to be an unregulated entity. Consequently, the WikiFX team gave Change a poor score of 1.50 out of 10.

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Related broker

No Regulation

CHANGE

Company name：CHANGE MARKETS LLC

Score

1.51

Website：https://en.exchange6.com

5-10 years | Suspicious Regulatory License | Suspicious biz area | High potential risk

Score

1.51

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