IUX Pulled Out of Malaysia, But Traders Are Still Reporting Alarming Issues

IUX, a broker that previously operated in Malaysia and only announced the halting of its operations in the country in September 2025, has continued to attract serious concern among traders. Although its profile on WikiFX shows regulatory registrations and a range of trading services, the overwhelming number of complaints submitted by real users tells a far more alarming story.

This article focuses on the negative exposure reports published on WikiFX and why Malaysian traders should treat IUX with the utmost caution, even though the broker has not appeared on the Securities Commission Malaysia Investor Alert List.

A Closer Look at the WikiFX Score

The WikiFX page for IUX places a clear warning at the top. The platform explicitly states that the WikiScore has been reduced due to numerous complaints. This reduction is not a minor adjustment. It reflects prolonged dissatisfaction among users and a growing trend of unresolved disputes.

While IUX is listed as having licences from Australia and South Africa, its regulatory status has not prevented a steady flow of negative reports about withdrawal delays, inaccessible funds and a lack of meaningful customer support.

What Traders Are Reporting Through Exposure Submissions

The most serious concerns about IUX come directly from traders. The Exposure section on WikiFX contains more than thirty complaints, many with consistent themes. The following issues appear repeatedly across the submissions.

Withdrawals not received

A large number of traders claim that their withdrawal requests remained pending for weeks or even months. Others say the system displayed the withdrawal as successful, but the money never arrived in their bank accounts or crypto wallets. Some users say they contacted support many times only to receive automated or generic replies telling them to wait.

Accounts locked or restricted

Several contributors state that their accounts were suddenly locked without explanation. As a result, they were unable to withdraw funds or access their trading data. Attempts to reach customer service reportedly resulted in silence.

Deposits not credited

A number of traders report sending deposits through cryptocurrency, particularly USDT, only for the funds to never appear in their trading accounts. Despite providing transaction proof, these users say they received no solution from the broker.

No meaningful customer support

Across the complaints, a common thread is a complete lack of effective support. Many users say they were referred from one department to another or told to wait endlessly. In several cases, messages went unanswered entirely.

These cases come from multiple countries, including Malaysia, Thailand, Vietnam, Indonesia and India. The consistency of the problems strongly suggests that they are not isolated errors or system glitches. Instead, they appear to be ongoing structural issues within the brokers operations.

What This Means for Malaysian Traders

IUX does not appear on the Securities Commission Malaysia Investor Alert List, but this is not a guarantee of safety. The Securities Commission itself states clearly that the list is not exhaustive. Many unlicensed or high-risk entities may not be listed simply because they have not yet come to the attention of local regulators.

Malaysian traders should remember that offshore regulation does not offer the same consumer protection as a broker that is licensed directly in Malaysia. If something goes wrong, filing a complaint with an overseas authority can be slow, complicated and often ineffective.

The volume of exposure reports against IUX should therefore be taken very seriously. A broker that repeatedly fails to process withdrawals, ignores support tickets or locks accounts without explanation presents a clear danger to its clients.