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City Index Exposed: Users Report Login Failures, Deposit Discrepancies & Poor Customer Service

WikiFX | 2025-10-09 20:15

Abstract：Does your forex trading experience with City Index face issues like repeated login failures, preventing you from trading in a dynamic market? Do you face deposit credit issues with the United Kingdom-based forex broker? Does the broker’s customer service team fail to respond to your queries? You are not alone! In this article, we have shared the trading complaints made by the traders. Take a look!

Does your forex trading experience with City Index face issues like repeated login failures, preventing you from trading in a dynamic market? Do you face deposit credit issues with the United Kingdom-based forex broker? Does the brokers customer service team fail to respond to your queries? You are not alone! In this article, we have shared the trading complaints made by the traders. Take a look!

Top Complaints Against City Index

Repeated Login Failures

Traders at City Index constantly face login failures, preventing them from accessing their accounts and placing the right trade. Due to this, the risk of potential loss lurks as many would like to close their positions amid an unforeseen market event. At the same time, some would like to unleash the favorable environment by opening fresh positions. Here are some login complaint screenshots.

Baffling Deposit Issues

Traders also witness deposit issues at City Index. While investigating the broker, we found two staggering deposit complaints. One trader admitted that the deposit failed because it was not made from a traditional bank. However, the trader was not informed of it before depositing, which puts City Index under the scanner. Another trader witnessed multiple deposit failures. Here are two different deposit complaints.

Bad Customer Service Experience

Bad customer service experience is increasingly becoming common for traders globally. The customer support officials do not respond to traders queries regarding the trading platform and other aspects. Here are some screenshots.

The Review of City Index by WikiFX Team

The WikiFX team reviewed City Index thoroughly by considering the trading complaints and regulation status. While the complaints sound serious, the lack of a regulatory status vindicates the issues traders witness here. Trading with an unregulated broker causes issues, and the case of City Index is one classic example. Considering the prevailing risks for traders, the WikiFX team gave City Index a score of just 1.77 out of 10.

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Broker Forex trading Dealer Forex Broker forex market Scam Alert Fraud Alert

Related broker

Unverified

CITY INDEX

Company name：StoneX Financial Ltd

Score

1.64

Website：https://www.cityindex.com/en-uk/

20+ years | Questionable Regulatory License | Regional Brokers | High Potential Risk

Score

1.64

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