For "Core Prime" (prime brokerage) clients, response time for customer support is a critical component of their service level agreements (SLAs), reflecting the high-stakes nature of institutional trading. While there isn't a universally published standard for "basic inquiries" across all prime brokers, here's what to expect: * Dedicated Relationship Managers: Institutional clients typically have a dedicated relationship manager or client service team. Basic inquiries are often routed directly to this team, aiming for prompt, personalized responses. * Tiered Priority System: Inquiries are usually categorized by urgency (e.g., P1 for critical issues impacting trading, P2 for less urgent but important operational questions, P3 for basic requests). Response times will vary based on this priority. * Rapid Response for Critical Issues: For urgent issues that could affect trading or positions, response times are expected to be minutes to within an hour, with 24/5 or 24/6 coverage by global teams. * Within 24 Hours for Basic Inquiries: For less urgent, "basic inquiries" (e.g., routine report requests, general account questions), clients can generally expect a response within 24 business hours, often much faster. Some prime brokers might commit to response times as quick as 1-4 hours for email inquiries during business hours. * Multiple Channels: Support is available via phone, email, and often dedicated client portals, allowing for efficient communication. The expectation is a highly responsive and knowledgeable support system, commensurate with the substantial assets and complex needs of institutional clients. #2025RealBrokerReviews