XMReply

2026-09-30 15:06

Cyprus

Reply

Dear Customer, Hello First of all, thank you for choosing XM and for your support! Regarding your complaint about the two spot crude oil #1707768918, #1707832980 trades in trading account 110538718, we provided feedback and verification at the earliest opportunity. After careful verification with the relevant departments, we give the following reply: Our platform operates on a pass-through order execution model, and all quotes come from the market. Since different platforms cooperate with different liquidity providers, there may be slight differences in quotes, but the overall trend is the same. At the same time, we have also confirmed with the relevant departments that the opening and closing prices of these two orders were correctly executed in accordance with the market prices at the time. Finally, thank you again for your understanding and support of XM! If you have any questions, you are also welcome to visit XM's official website https://www.xmcntrader.technology/cn at any time, click the blue question mark icon in the lower right corner to contact customer service. XM provides 24-hour online customer support from Monday to Friday, and we are very happy to serve you. Thank you

GE19Start Mediation

2026-09-22 10:00

Taiwan, China

Start Mediation

Malicious manipulation of crude oil spot price, with a difference of 5 points compared to quotes from other market dealers.