AvaTradeReply

2026-09-22 16:21

Ireland

Reply

Based on the issues reported by the client, we immediately requested the relevant logs from the client for verification. Upon inspection, no abnormal closing of positions or other abnormal prompts related to the client's description were found in the logs provided. We then communicated the verification results to the client and informed them that if there are any other relevant records, screenshots, or supporting materials, they can further provide them to us so that we can conduct a detailed review again. As of now, we have not received any further response or supplementary materials from the client. Meanwhile, upon verification, during the relevant time period mentioned by the client, we have not received any similar complaints about order jamming or trading anomalies from other clients.

FX4008395114Start Mediation

2026-09-12 10:42

Hong Kong China

Start Mediation

Before the CPI data release at 20:30 on September 11, I opened a short order to lock positions on my GOLD business at a quote of 4320, expecting to close the position when it dropped to around 4300. However, the platform froze for about 2 minutes, and I could not close the position or perform any actions. By the time the platform recovered after the price hit bottom and rebounded, I had missed the opportunity to close the position and could have unlocked it, leaving me still in a locked position and incurring losses.