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2026-08-25 21:40
China
Froze my account without cause
[Mediating Parties]
Moss Global (test) Moss Global (test)
[Issue]

Account frozen

[Requirement]

other

[Settlement Amount]

¥585(CNY)

[Time]

30 day 21 hour

2026-09-25 19:30
Hong Kong China Hong Kong China

It has been 30 days since the broker last replied, and the user has not taken any further action. The system has automatically changed the status to "Resolved". You can submit feedback again If disagree with the outcome.

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2026-08-25 22:47
Hong Kong China Hong Kong China

Contact Broker

2026-08-25 21:42
Hong Kong China Hong Kong China

Verified

2026-08-25 21:40
Hong Kong China Hong Kong China

Start Mediation

Global erroneously froze my trading account (ID: 351750585) and withheld $80.29 in funds that I legitimately own. They accused me of initiating a chargeback through my bank, which is completely false and baseless. I am a retail trader conducting genuine trades with my own funds. To prove my innocence, I have provided XM support with my official bank passbook statement, which clearly shows my name, Meghla Biswas, and proves that I never initiated any chargeback or dispute. However, Global continues to fob me off with the same generic automated replies and refuses to release my funds. They are using these false accusations to steal customers' funds. I ask FPA to investigate this matter.

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Moss Global (test)
Frequent Complaints

Moss Global (test)

Company name：Moss Global

Score

1.54

10-15 yearsRegulated in SeychellesDerivatives Trading License (EP)cTrader

Score

1.54