Malicious slippage, no compensation, and the customer manager is also being unreasonable-TMGM-Rights Protection Center-WikiFX

Home -

Rights Protection Center -

TMGM -

Safeguarding Rights Detail -

FX3831620876

2026-08-12 23:56

China

Malicious slippage, no compensation, and the customer manager is also being unreasonable

[Mediating Parties]

TMGM

[Issue]

Severe Slippage

[Requirement]

compensation

[Settlement Amount]

¥24,138(CNY)

[Time]

37 day 15 hour

WikiFX Mediation CenterAutomatic completion after timeout

2026-09-19 15:30

Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

TMGMReply

2026-08-20 15:21

Australia

Dear valued customer, we have already notified your account manager to look into the issue you reported. If you have any further questions, please contact your account manager or TMGM official website customer service at support@tmgm.com. Thank you.

WikiFX Overseas Customer ServiceContact Broker

2026-08-13 20:15

Hong Kong China

Contact Broker

WikiFX Mediation CenterVerified

2026-08-13 18:08

Hong Kong China

Verified

FX3831620876Start Mediation

2026-08-12 23:56

Hong Kong China

Start Mediation

Malicious slippage, still no compensation, and the customer manager, also being unreasonable

Statement：

1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations

Regulated

TMGM

Company name：Trademax Australia Limited

Score

9.13

10-15 yearsRegulated in AustraliaRegulated in SeychellesRegulated in Vanuatu

Score

9.13

tmgm slippage is severe, causing me to lose $285

China 2026-09-17 15:30

TMGM system freeze unable to close position, no compensation.

China 2026-09-21 14:29