2026-08-10 20:57
Japan Japan
Unauthorized change of receiving address, withdrawal blocked
[Mediating Parties]
TMGM TMGM
[Issue]

Scam

[Requirement]

Withdrawal

[Settlement Amount]

¥5,840(CNY)

[Time]

39 day 18 hour

2026-09-19 15:30
Hong Kong China Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

2026-08-20 15:22
Australia

Reply

Dear customer, regarding the withdrawal address issue you reported, we have conducted an investigation with the relevant departments. Upon inquiry, this withdrawal was processed according to the withdrawal address you submitted, and system records show that there was no situation where the platform privately modified or changed the withdrawal address. To further assist you in verifying the specific situation, please provide more relevant information, such as the specific withdrawal address you consider abnormal, order information, or other relevant supporting documents. We will also provide the withdrawal receipt for this order for both parties to further verify. Thank you for your understanding and cooperation. We will continue to assist you in following up. If you have further questions, please contact your account manager or TMGM official website customer service support@tmgm.com. Thank you.

2026-08-11 16:44
Hong Kong China Hong Kong China

Contact Broker

2026-08-11 14:02
Hong Kong China Hong Kong China

Verified

2026-08-10 20:57
Japan Japan

Start Mediation

TMGM withdrawal, backend changed my receiving address without authorization

Statement:

1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations