2026-08-07 19:22
China
Normal withdrawal not credited
[Mediating Parties]
PGMarkets PGMarkets
[Issue]

Unable to Withdraw

[Requirement]

Withdrawal

[Settlement Amount]

¥110,790(CNY)

[Time]

42 day 20 hour

2026-09-19 15:30
Hong Kong China Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

2026-08-20 15:19
Australia

Reply

We would like to inform you: This is a normal fund review process. We have already reported it to the relevant department immediately, and we are following up. Please be patient. We will continue to monitor the review progress and will notify you immediately of any updates.

2026-08-14 09:28
Hong Kong China Hong Kong China

Appendix

The funds in the trading account were deducted on the day of withdrawal, but they have not been credited for more than half a month. Now I don't know where the funds are.

2026-08-11 20:49
Hong Kong China Hong Kong China

Appendix

Please help process it as soon as possible, I have an urgent need for money at home, thank you very much!

2026-08-11 16:15
Hong Kong China Hong Kong China

Contact Broker

2026-08-11 14:03
Hong Kong China Hong Kong China

Verified

2026-08-07 19:22
Hong Kong China Hong Kong China

Start Mediation

I opened a real trading account with PGMarkets金时, and have been trading diligently and in compliance. Recently, I made a normal withdrawal, but the platform refused to release the funds. My withdrawal on July 16 was rejected, and on July 24 I withdrew again, but the funds still have not arrived. Customer service also fails to resolve the issue and keeps making excuses.

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