2026-07-17 17:02
Hong Kong China Hong Kong China
Without any transaction evidence, they claimed there was a problem with KYC and directly deducted the profits
[Mediating Parties]
Axi Axi
[Issue]

Scam

[Requirement]

compensation

[Settlement Amount]

¥380,939(CNY)

[Time]

40 day 8 Minutes

2026-08-26 17:14
Hong Kong China Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

2026-07-27 17:13
Australia

Reply

I was informed internally that the customer had provided some false documents, so the principal was returned and the profit was deducted.

2026-07-20 12:54
Hong Kong China Hong Kong China

Contact Broker

2026-07-20 11:16
Hong Kong China Hong Kong China

Verified

2026-07-17 17:02
Hong Kong China Hong Kong China

Start Mediation

My trading account 80001076, email 16639762031@163.com, I made profits from normal trading operations, but they directly classified my account as high-risk and put it under risk control, requiring me to submit KYC verification. I submitted the materials as required by the platform, but they said there was a problem with my KYC and deducted my profits. Complaining to their compliance department was useless; they arrogantly said to go complain to the regulator. This time I am exposing them, hoping that everyone will not trade on this platform anymore. They have a high rating, but they don't deliver

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