2026-04-13 16:46
Hong Kong China Hong Kong China
Refused a $50,000 withdrawal and altered trading records and account balance
[Mediating Parties]
NCE NCE
[Issue]

Unable to Withdraw

[Requirement]

Withdrawal

[Settlement Amount]

¥616,434(CNY)

[Time]

52day23hour

2026-06-05 16:40
Hong Kong China Hong Kong China
2026-04-15 14:38
Seychelles

Reply

感谢您的监督与反馈。 经安全团队核查,您反映的交易账户确涉及部分订单涉嫌利用系统漏洞进行不当操作。 我们已于4月13日完成处理,对相关账户采取了以下措施: • 冻结违规交易所得 • 永久限制交易权限 • 扣除违规收益并强制出金 后续将进一步加强风控监测,确保交易环境公平公正。

2026-04-14 17:08
Seychelles

Reply

感谢您的监督与反馈。 经安全团队核查,您反映的交易账户确涉及部分订单涉嫌利用系统漏洞进行不当操作。 我们已于4月13日完成处理,对相关账户采取了以下措施: • 冻结违规交易所得 • 永久限制交易权限 • 扣除违规收益并强制出金 后续将进一步加强风控监测,确保交易环境公平公正。

2026-04-13 20:17
Hong Kong China Hong Kong China

Supplemental Materials

非常奇葩的是,本人盈利单子利润全归零,btcusd输掉的却全部存在,客户赢的归平台,输的归客户

2026-04-13 20:05
Hong Kong China Hong Kong China

Supplemental Materials

wtibtc的平仓价根本不是平台交易记录价,否则也就不可能平仓之后有66000多美元的盈利,纯粹平台随意删改的,其行为实属欺诈,有图为证

2026-04-13 20:00
Hong Kong China Hong Kong China

Contact Broker

2026-04-13 17:27
Hong Kong China Hong Kong China

Verified

2026-04-13 16:46
Hong Kong China Hong Kong China

Start Mediation

On the morning of April 13th, I deposited $25,000 and went long on 10.1 lots of wtibtc and 0.1 lots of xaubt, making a profit of over $66,000. The platform refused my $50,000 withdrawal and changed the profit from the 10.1 lots of wtibtc to zero, causing my account to show a loss of over $5,100. When I consulted customer service, they claimed I abused the negative balance protection. However, I closed the positions myself, so there was no issue of maliciously triggering liquidation to abuse the negative balance protection. I request the intervention of Forex Eye to recover my principal and profits, and I would be extremely grateful.

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