NISHIXIAOJUMA
2026-03-31 10:33
China
Overnight Fee Anomaly
[Mediating Parties] 
FXTM
[Issue]
Others
[Requirement]
compensation
[Settlement Amount]
¥1,327(CNY)
[Time]
66day6hour
NISHIXIAOJUMAResolved
2026-06-05 16:40 
Hong Kong China
Hong Kong ChinaFXTMReply
2026-04-07 14:32
United Kingdom
Reply
我们已在第一时间成功为该客户解决了相关问题。
NISHIXIAOJUMASupplemental Materials
2026-04-03 13:24 Hong Kong China
Hong Kong ChinaSupplemental Materials
邮件表示是股息调整，官网并未查到相关调整信息，请提供官网调整相关信息并算出使用相关公式对应金额，谢谢
WikiFX Overseas Customer ServiceContact Broker
2026-03-31 15:09 Hong Kong China
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
2026-03-31 14:00 Hong Kong China
Hong Kong ChinaVerified
NISHIXIAOJUMAStart Mediation
2026-03-31 10:33 Hong Kong China
Hong Kong ChinaStart Mediation
The daily overnight fee is too high and is charged in both directions. According to what is written in the attributes, it should be 1.76*88*3=464.64 JPY, which converts to approximately 464.64/160=2.904 USD. However, the actual charge was 196.85 USD.
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