WOJIZHULEStart Mediation

2026-02-14 10:05

Hong Kong China

Start Mediation

There was no prior notification about leverage adjustment before the New Year's market closure. A notification to adjust leverage was sent at 6:25 AM Beijing Time, 35 minutes before the market opened on January 2, 2026. Orders were liquidated at 6:45 AM, and the market opened at 7:00 AM. The liquidation was executed during a period when the market was not yet open, there was no liquidity, and prices had not yet formed. A total of 0.6 lots were involved, with 0.4 lots liquidated. The remaining 0.2 lots were closed with a take-profit of 70 pips at the predetermined price. After filing a complaint, the platform explained that there was no fault on their part and compensated me with 400 USD. However, I suffered a loss of over 2400 USD due to the platform's actions.