FX3400549499
2025-12-15 07:58
China
Unable to place orders, BTC and gold quotes are closed, and customer service has not provided a direct response for five days.
[Mediating Parties] 
Exness
[Issue]
Others
[Requirement]
improve service
[Settlement Amount]
¥6(CNY)
[Time]
172day8hour
FX3400549499Resolved
2026-06-05 16:39 
Hong Kong China
Hong Kong China
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WikiFX Overseas Customer ServiceContact Broker
2025-12-15 16:36 Hong Kong China
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
2025-12-15 14:10 Hong Kong China
Hong Kong ChinaVerified
FX3400549499Start Mediation
2025-12-15 07:58 Hong Kong China
Hong Kong ChinaStart Mediation
From December 11th until now, all MT4 and MT5 servers have been like this. Customer service calls go unanswered, online support avoids direct responses, and email tickets receive no reply. Help needed.
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
