RockGlobalReply

2025-11-11 09:52

Australia

Reply

Dear Valued Customer, Thank you very much for taking the time to share your feedback with us. Regarding your suggestions about our platform services, we have given them high priority and promptly forwarded them to the relevant department for review and optimization. Your feedback is a vital driver of our improvement. We are pleased to inform you that your account review and withdrawal request have been successfully processed. You may now log in to your account to check your fund status. Should you have any questions, please do not hesitate to contact us. Thank you once again for your continued support and trust. We remain committed to providing you with better service. Wishing you a pleasant day! RockGlobal

VinZAIStart Mediation

2025-11-04 22:17

Hong Kong China

Start Mediation

I opened an account and completed verification on this platform on October 25, 2025, deposited $1,000 on October 29, and entered my bank card information during this period. I executed one lot in AUD and one lot in gold. Later, I noticed that the bonus from their promotional activity I applied for had not been approved, and my bank information remained under review. When I attempted to withdraw funds, the system indicated that my bank details were still being reviewed, preventing any withdrawals. I then contacted customer service and sent follow-up emails, but after several days of inquiries, all I received were promises of "being followed up" from the客服, with my emails going unanswered. My demands at the time were: 1) Activate the bonus, 2) Approve my bank card information, and 3) Assign a dedicated account manager to assist me. As of today, my account has made no progress whatsoever, and I still cannot withdraw my funds. Please, Forex Eye, help me follow up on this matter. This is where I found this platform and deposited funds to try out a new platform, but I never expected the experience to be so poor. My request now is for an explanation and to withdraw the $1984 from my account.