duoqinghe
2025-04-14 22:25
China
经常性卡盘
[Object] 
Exness
[Issue]
Others
[Requirement]
compensation
[Amount]
¥718(CNY)
[Time]
31day14hour
duoqingheResolved
2025-05-16 14:01 
Hong Kong China
Hong Kong China
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2025-04-15 16:07 Hong Kong China
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WikiFX Mediation CenterVerified
2025-04-15 13:54 Hong Kong China
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duoqingheStart Mediation
2025-04-14 22:25 Hong Kong China
Hong Kong ChinaStart Mediation
2025年4月14日晚上10点左右，ex平台的黄金行情停止于3204，当时外盘行情正在下行，最低下行到3195。我持有的6手XAUUSDc空单，虽设了止盈，但因为卡盘，导致我的账号无法交易，也无法自动止盈。约半小时后，ex才恢复行情，但当时黄金价格已经反弹，造成我的空单被套出现浮亏。 因为Exness技术设备的问题，造成了我的损失。申请赔偿。
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