Decode GlobalReply

2024-07-01 13:45

Australia

Reply

Please be informed that the agent is required to operate in accordance with the agency cooperation agreement signed with the platform. DecodeFX explicitly states that agents are prohibited from trading on behalf of clients and violating client privacy. Their private actions do not represent the platform's position. We have also emailed the agent, asking them to contact the client and address this complaint. This complaint was caused by the agent's personal actions, of which the platform was unaware and is not related to the platform.

kuzan2335Supplemental Materials

2024-06-27 00:00

Hong Kong China

Supplemental Materials

The broker logged into the client's account to trade, making a profit of $2 on 2 lots with a fee of $100. Is this reasonable?

kuzan2335Supplemental Materials

2024-06-26 02:03

Hong Kong China

Supplemental Materials

The account holder's name is Aikebaier Wumaierjiang

kuzan2335Start Mediation

2024-06-26 01:49

Hong Kong China

Start Mediation

Unscrupulous platforms. IB stole customers’ money and tricked customers into giving them passwords and placed random orders that cause liquidation so that they could earn high fees.