ExnessReply

2024-06-13 09:16

Cyprus

Reply

Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or email the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you have contacted us, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.

Zack426Start Mediation

2024-06-06 14:22

Hong Kong China

Start Mediation

I have traded on the Exness platform and recommended dozens of friends to trade on your platform, with total losses exceeding one hundred thousand US dollars. I have never earned a penny myself; I purely introduced customers. Now, under the premise of significant losses by customers, the platform has maliciously implemented risk control measures, slippage, prohibited transfers, restricted deposits and withdrawals, closed quotes, and banned setting stop-loss and take-profit orders. These malicious operations have led to extreme dissatisfaction among many customers, and no one has come forward to negotiate or handle these issues. Several customers are now preparing to jointly file a legal case. Everyone knows your platform operates purely on positions and is a betting exchange; there's no need to be so harsh on customers. Customers uniting to file a case and spreading complaints everywhere severely damages the platform's reputation and causes me a lot of trouble. I hope someone will come forward to handle this properly. If the platform finds an issue with the customer's trading method, it should expel the customer rather than causing significant losses through malicious operations. Recently, three special areas with account numbers 85151875, 85151911, and 9398031 have deposited over thirteen thousand US dollars combined. Due to trading restrictions imposed in recent days, deposits were unsuccessful, transfers were restricted, and slippage occurred. Additionally, both payment channels—Mypay and Chippay—experienced two consecutive hours without processing deposit orders. Moreover, contacting customer service from midnight nearly until noon resulted in sixteen unanswered calls, leading to my personal loss of over seven thousand US dollars. Many customers are involved; I hope the platform will handle this properly. Please address this issue promptly and contact me once these individuals are dealt with appropriately.