FX2899950425
Unable to Withdraw
Withdrawal
¥28,104(CNY)
30 day 7 hour
WikiFX Mediation CenterAutomatic completion after timeout
Hong Kong China30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
KCM TradeReply
Reply
It has been confirmed that the customer has not passed the facial recognition verification, which is required to ensure he is the account holder before the withdrawal can be processed.
FX2899950425Appendix
Hong Kong ChinaAppendix
I have already uploaded the bank statement with the electronic seal to their platform, but they still won't allow the withdrawal.
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Hong Kong ChinaVerified
FX2899950425Start Mediation
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I have already submitted the required documents, but they refuse to withdraw funds. I have already provided the bank statement once and went to the bank specifically to handle it. Now KCM platform is asking me to provide it again and they still won't let me withdraw funds.
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