2024-01-19 16:30
China
Hang Seng Index futures deliberately did not open, and crude oil reversed the stop loss
[Object]
AvaTrade AvaTrade
[Issue]

Others

[Requirement]

compensation

[Amount]

$500(USD)

[Time]

39day21hour

2024-02-28 14:25
Hong Kong China Hong Kong China
2024-01-29 14:24
Ireland

Reply

After checking, the relevant department confirms that Hang Seng Index market opened late by more than an hour on that day due to the liquidity provider. But we checked that the customer didn't hold the related position, which didn't affect his orders.

2024-01-22 12:03
Hong Kong China Hong Kong China

Contact Broker

2024-01-22 10:08
Hong Kong China Hong Kong China

Verified

2024-01-19 16:30
Hong Kong China Hong Kong China

Start Mediation

The Hang Seng Index opened normally on January 2, but the index futures did not move until the situation was reflected, leaving a large gap. Crude oil ran away after hitting the stop loss, leaving a long upper shadow line. It was suspected that the trading information was sold to a third party.

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