XMReply

2023-11-21 14:24

United Kingdom

Reply

Regarding your complaint about account 68197846, we promptly conducted feedback and verification. After careful review and communication, we regret to inform you that we are unable to change the related decision regarding your account. We kindly ask you to refer to the important notification email sent on October 31, 2023. Thank you once again for your understanding and support of XM! Best regards.

XINXIN523Supplemental Materials

2023-11-08 09:58

Hong Kong China

Supplemental Materials

I am trading on XM and initially believed that XM is a major brand with strength that would treat customers fairly. The current offerings of bonuses and no overnight interest attracted me to trade and try to withdraw funds. I originally hoped to test your withdrawal speed to potentially increase my funds for trading in the future. However, I don’t understand why, after I made a profit, you judged that I was engaging in arbitrage. It is clear that I have been wronged and misjudged. You can review my trading records; if I were engaging in arbitrage, I would certainly hold positions for a long time. In reality, I only held my positions for two or three days. Therefore, I request the cancellation of this misjudgment and the return of my legitimate trading profits. Furthermore, after I filed my complaint, I received a call from XM's customer service stating that I was associated with other clients deemed problematic, and that is why my withdrawal was denied. This is unfounded, and I strongly urge the XM platform to revoke this misjudgment and return my legitimate trading profits!

XINXIN523Start Mediation

2023-11-02 13:58

Hong Kong China

Start Mediation

XM platform, in this XAU/USD rising market, I went long and made a profit, but the platform did not pay out and deducted the profit. This platform is an unscrupulous platform. I asked the platform to return the profit to my account and allow me to withdraw funds. Please be careful everyone. If you make a profit, you can only withdraw the principal, but not the profits! XM platform. Everyone should keep their eyes open when choosing a platform!