KCM TradeReply

2023-08-01 15:23

Mauritius

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MEIHAO5732Start Mediation

2023-07-22 18:53

Hong Kong China

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This is my first time to get to the foreign exchange platform, and I don't even understand the trading rules. We always place an order with at least one lot in the internal market, and I don't know that foreign exchange can place 0.1 or 0.01 lot. At that time, I invested 20,000 yuan and consulted customer service. He actually said that I can make 5 lots of silver. I asked him that how about making 1 lot, he said sure. He didn't remind me at all. He should have said at the time that “you are just getting in touch, you’d better place a 0.01 lot and get familiar with how to place an order and how to trade”. He also misled me by saying that I could make five lots, which caused my 20,000 yuan to be liquidated within 6 hours. In the middle of the process, he also asked me to lock the position, and to increase the margin, which led to the liquidation of the position. So my first liquidation of 20,000 yuan has a lot to do with customer service. I strongly request the platform to deal with this matter and to return the 20,000 yuan.