2023-02-09 15:32
China
XM fluctuates sharply, only liquidate loss orders and does not close profitable orders
[Object]
XM XM
[Issue]

Others

[Requirement]

compensation

[Amount]

$8(USD)

[Time]

86day17hour

2023-05-07 08:58
Hong Kong China Hong Kong China
2023-04-07 08:58
United Kingdom

Reply

Dear customer, first of all, we're very grateful to you for choosing and supporting XM. With respect to your complaint about the account 6142927, our specialist has communicated with you via phone. More details, please take the voice conversation for reference. Thank you. Finally, please feel free to reach out to XM official online customer service at website for help, if you have any question. Thank you.

2023-02-09 15:47
Hong Kong China Hong Kong China

Supplemental Materials

I placed an order with a stop profit level of 130.800, but it couldn't be traded as the level fell to 130.744.

2023-02-10 11:09
Hong Kong China Hong Kong China

Contact Broker

2023-02-10 08:27
Hong Kong China Hong Kong China

Verified

2023-02-09 15:32
Hong Kong China Hong Kong China

Start Mediation

XM fluctuates sharply, only liquidates loss orders and does not close profitable orders. Take profit at 130.800

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