2023-01-05 13:44
China
FXBTG is unable to withdraw
[Mediating Parties]
FXBTG FXBTG
[Issue]

Unable to Withdraw

[Requirement]

Withdrawal

[Settlement Amount]

¥0(CNY)

[Time]

70 day 16 hour

2023-03-17 08:48
Hong Kong China Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

2023-02-15 08:44
New Zealand

Reply

Dear customer, your support to FXBTG is greatly appreciated. With respect to the withdrawal problem, please reach out to the official customer service for help, and submit withdrawal application in conformity with the withdrawal rules. Thank you for your trust and support. Have a good time.

2023-01-06 11:30
Hong Kong China Hong Kong China

Contact Broker

2023-01-06 08:53
Hong Kong China Hong Kong China

Verified

2023-01-05 13:44
Hong Kong China Hong Kong China

Start Mediation

FXBTG has been rejecting my withdrawal request for no reason since July 2022, and now they ignore my withdrawal request. Communicated with customer service, but they did not reply to my message anymore.

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