2020-10-03 11:58
China
CAD/JPY Slipped by 19.5
[Mediating Parties]
VT Markets VT Markets
[Issue]

Severe Slippage

[Requirement]

other

[Settlement Amount]

¥6,502(CNY)

[Time]

42 day 2 hour

2020-11-14 14:07
Hong Kong China Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

2020-10-15 14:06
Australia

Reply

Processed.

2020-10-09 11:50
Hong Kong China Hong Kong China

Contact Broker

2020-10-09 09:45
Hong Kong China Hong Kong China

Verified

2020-10-03 11:58
Hong Kong China Hong Kong China

Start Mediation

The stop-loss position of CAD/JPY was set at 81.50. At that time, the market's highest selling price was 81.365, and the loss was stopped at 81.56, which means that the spread reached 19.5. When I contacted the customer service staff, they just prevaricated by saying that it was normal. This small platform doesn’t follow rules and tend to play tricks, so traders shall be cautious.

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