In April 2026, I downloaded the Upway APP through a fake advertisement on Baidu. The advertisement promoted a "legitimate platform, high returns, and guaranteed profits through two-way trading," enticing me to open an account and deposit funds. After depositing funds, I encountered the following problems: 1. Malicious slippage and platform freezes: The APP would freeze and disconnect during market fluctuations, making it impossible to close positions. The quoted prices at the same time deviated significantly from international gold prices, indicating market manipulation. 2. Inducement to heavily invest and bonus schemes: "Vouchers and bonuses" were used to induce continuous deposits, resulting in a cumulative loss of 26,000 yuan. 3. Unjustified account bans and withdrawal restrictions: After the losses, my account was directly banned, preventing me from logging in or withdrawing funds. The customer service became unreachable and blocked my contact information. 4. Funds flowing to personal accounts: All deposits were transferred to private accounts without bank supervision, suspected of illegally absorbing public deposits.

FX2279637739

Hong Kong China 2026-05-04 16:42

Malicious adjustments to margin requirements by the fraudulent platform lead to forced liquidation of my account. The platform is refusing to address my significant losses. tt's absolutely a fraudulent platform. On Monday, within the first half hour of trading, my margin requirement was over 200%. Normally, a margin below 200% would trigger liquidation, but the system didn't force liquidation, it treated it as an actual stop-loss. Monday's gap-down opening caused me huge losses. They treat clients with dual standards.

FX4137559356

Hong Kong China 2026-05-02 12:39

The platform Upway, on April 20, at 7.43 points, liquidated my long-short lock order at the non-existent market price. It had been open for more than an hour, and their spread was 20. Their customer service explained that the investigation was expanded to 354 points at this time. This was simply a serious manipulation of prices and spreads. Which platform has such a big spread, and it has been open for nearly two hours. On April 20, 07:43:17, 4 of my orders were liquidated, two long orders were liquidated at 4759.32, 4765.14, and short orders were liquidated at 4768.68, 4768.65. Moreover, the highest point of the K-line market at 7.43 at this time was only 4765.57, which was not at all the price of 4768.65. This is simply a scam. Very unfair. This resulted in me losing money, and this was one of them. I suffered unfair treatment many times, with a total loss of 4,300 US dollars. I need Upway to compensate me for my principal of 4,300 US dollars.

QUANQIUZONGDAI

Hong Kong China 2026-04-26 04:23

The upway platform failed to take profits when the target price was reached, and stopped losses before the stop-loss point was reached, resulting in my financial losses. There has never been a case of a stop-loss order being triggered at 4700 gold in the market. It should have been profitable, but instead, it triggered a stop-loss at a point that has never occurred before. This is a fraudulent platform!

FX3357350401

Hong Kong China 2026-04-23 06:40

Slippage was frequent. The most outrageous time was when I hedged and a $16 difference resulted in my account being wiped out. Another time, there was a 500-point difference in silver prices before the market closed.

FAN

Hong Kong China 2026-04-12 00:12

I traded spot silver (XAG) on Upway. On March 30, 2026, at 06:00, my position was forcibly liquidated by the platform at a price of 70.445, resulting in a loss of $386.02. However, the entire candlestick chart clearly shows that the market never reached a price of 70.445 during that period, and the price after the opening was far below this level. I repeatedly requested the platform to provide: 1. A tick-level snapshot of the price at 70.445; 2. The counterparty's transaction record for this forced liquidation. The platform refused to provide any evidence, citing "liquidity and market price deviation," blaming only the market and refusing to acknowledge the abnormal forced liquidation. I have now preserved complete evidence: order screenshots, candlestick charts, and chat logs. I will simultaneously file complaints with the Hong Kong Gold Exchange (HKGX) and the Hong Kong Securities and Futures Commission (SFC) to expose the platform's price manipulation and infringement on investors' interests.

FX3721122798

Hong Kong China 2026-03-30 13:49

Trading Instrument: London Silver Trade Size: 0.05 lots Open Price: 76.973 (Buy Order) Take Profit Price: 78.5 Stop Loss Price: 76.6 One minute after market open, the quoted price range was: High 78.485, Low 76.594. However, the platform's actual closing price for my position was 75.489. This price is far below both my preset stop-loss level and the market's quoted low, indicating serious misconduct by the Jinrong Zhongguo platform. The fact that the market's high and low were so close to my take-profit and stop-loss levels suggests potential manipulation of the quoted prices. Furthermore, the pricing at that time showed significant discrepancies compared to other platforms. I formally request your complaint platform to investigate this matter.

FX3484775775

Hong Kong China 2026-02-18 22:15

On the 10th, I requested a withdrawal of $1,650. Initially, they said it would arrive within one business day. On the 11th, the customer mentioned it could take one to three business days. Then today, the 12th, when I asked customer service again, they said they couldn't confirm the arrival date at this time.

FX1431854122

Hong Kong China 2026-02-12 10:41

At 5:59:22, my locked positions were simultaneously liquidated. The short position closed at 5369, while the long position closed at 5382—a difference of over 13 points. My $32,000 balance vanished instantly.

FX4941792362

Hong Kong China 2026-01-31 05:08

This is a scam. We demand platform oversight and the return of our principal.

FX2311490076

Hong Kong China 2026-01-20 07:02

I was hedging my entire position, and they still forced me to liquidate? They're making me pay $120?

NINGMENG51703

Hong Kong China 2025-12-31 14:55

Upway suffers from severe slippage. Stop-loss and take-profit orders set at $2 actually trigger at $6-$7. Customer service communication is extremely poor and does not tolerate any challenge.

LE

Hong Kong China 2025-12-20 02:54

UpwayThis Upway platform poses significant risks. It displays discrepancies with international London gold prices and experiences frequent lag issues. It lured me into depositing gold with promises of rewards, resulting in a loss of $2,200. I request regulatory authorities to address this matter.

FX2334238335

Hong Kong China 2025-12-15 14:34

Dear Complaint Handling Department, I am submitting this appeal regarding my friend's experience with the fraudulent foreign exchange platform “Golden Glory China,” earnestly requesting your assistance in recovering the defrauded funds of $10,000 USD. The specific circumstances are as follows: Coming from an ordinary family, my friend intended to supplement household income through legitimate forex trading. However, they were misled by Jinrong China's false advertising and participated in London gold trading. The platform engaged in blatant violations: its trading quotes were severely disconnected from actual London gold market conditions. When the London gold low reached 2362.65, the platform's quoted price was a staggering 10.36 points lower than the real market rate; The stop-loss level set at 2350.29—a price never reached in the actual market—was maliciously triggered by the platform to force liquidation. More alarmingly, such “precise stop-loss triggering” was not an isolated incident. Despite repeatedly adjusting stop-loss levels, all orders were forcibly closed at market lows due to platform manipulation, resulting in losses on what should have been profitable trades. Verification confirms that this platform did not route user orders to the genuine London Exchange market. Instead, it appropriated user funds through backend manipulation of quotes and malicious stop-loss triggering—constituting classic financial fraud. To protect our legitimate rights, we hereby formally submit this complaint. We earnestly request relevant authorities to investigate and legally prosecute the fraudulent “Financial China” platform, assisting in recovering the defrauded $10,000 USD.

FX5294348332

Hong Kong China 2025-12-03 20:34

When the market comes, the system freezes directly and trading halts immediately.

QINGFENG85608

Hong Kong China 2025-11-28 17:25

System severely lagging, significant slippage, backend human intervention, platform can't afford to lose.

XIJINDIYIREN

Hong Kong China 2025-11-28 16:30

This platform is fraudulent and engages in manipulative practices. Their quotes do not reflect the real market prices and are arbitrarily altered. I didn't pay much attention before, but on November 6th, at 7:00 AM at market open, I noticed something was wrong. Their platform suddenly showed extreme volatility, with the price spiking to a high of 3985.51. The manipulation on London Silver was even more outrageous – at the open on November 6th, it spiked to an absurd high of 48.595 within a minute. My positions were all sell orders, which should have been highly profitable that morning. However, their fake price data directly triggered my stop-loss orders. It was on this day that I finally realized they are a scam platform.

FX9842944302

Hong Kong China 2025-11-06 10:41

This is a scam platform. They won't allow withdrawals, and directly zero out your funds. The slippage is severe. Despite contacting them multiple times, they do not resolve the issue, and the funds are still zeroed.

DANSHISHIHONGCHENGQICHEMAOYI WANGXIANSHENG

Hong Kong China 2025-10-23 17:12

Silver reached a high of 53.24, but they liquidated my position at 53.34 and claimed it was normal. If this is considered normal, the spread for one lot of silver could easily be thousands of dollars.

QIANRENQIANMIAN

Hong Kong China 2025-10-16 18:14

Yesterday's highest closing price for silver was 53.24. He was there, 53.34 liquidated my position and told me this was normal, could move the point to 53.5.

QIANRENQIANMIAN

Hong Kong China 2025-10-16 07:58