Upway suffers from severe slippage. Stop-loss and take-profit orders set at $2 actually trigger at $6-$7. Customer service communication is extremely poor and does not tolerate any challenge.
Upway suffers from severe slippage. Stop-loss and take-profit orders set at $2 actually trigger at $6-$7. Customer service communication is extremely poor and does not tolerate any challenge.

Request a refund
UpwayThis Upway platform poses significant risks. It displays discrepancies with international London gold prices and experiences frequent lag issues. It lured me into depositing gold with promises of rewards, resulting in a loss of $2,200. I request regulatory authorities to address this matter.

Over $10,000 failed to reach the trading platform; the fake platform manipulated candlestick charts to steal funds.
Dear Complaint Handling Department, I am submitting this appeal regarding my friend's experience with the fraudulent foreign exchange platform “Golden Glory China,” earnestly requesting your assistance in recovering the defrauded funds of $10,000 USD. The specific circumstances are as follows: Coming from an ordinary family, my friend intended to supplement household income through legitimate forex trading. However, they were misled by Jinrong China's false advertising and participated in London gold trading. The platform engaged in blatant violations: its trading quotes were severely disconnected from actual London gold market conditions. When the London gold low reached 2362.65, the platform's quoted price was a staggering 10.36 points lower than the real market rate; The stop-loss level set at 2350.29—a price never reached in the actual market—was maliciously triggered by the platform to force liquidation. More alarmingly, such “precise stop-loss triggering” was not an isolated incident. Despite repeatedly adjusting stop-loss levels, all orders were forcibly closed at market lows due to platform manipulation, resulting in losses on what should have been profitable trades. Verification confirms that this platform did not route user orders to the genuine London Exchange market. Instead, it appropriated user funds through backend manipulation of quotes and malicious stop-loss triggering—constituting classic financial fraud. To protect our legitimate rights, we hereby formally submit this complaint. We earnestly request relevant authorities to investigate and legally prosecute the fraudulent “Financial China” platform, assisting in recovering the defrauded $10,000 USD.

Chuck, network disconnected
When the market comes, the system freezes directly and trading halts immediately.

Unable to place an order; App is severely lagging.
System severely lagging, significant slippage, backend human intervention, platform can't afford to lose.

Upway
This platform is fraudulent and engages in manipulative practices. Their quotes do not reflect the real market prices and are arbitrarily altered. I didn't pay much attention before, but on November 6th, at 7:00 AM at market open, I noticed something was wrong. Their platform suddenly showed extreme volatility, with the price spiking to a high of 3985.51. The manipulation on London Silver was even more outrageous – at the open on November 6th, it spiked to an absurd high of 48.595 within a minute. My positions were all sell orders, which should have been highly profitable that morning. However, their fake price data directly triggered my stop-loss orders. It was on this day that I finally realized they are a scam platform.

This is a scam platform. They won't allow withdrawals, and directly zero out your funds.
This is a scam platform. They won't allow withdrawals, and directly zero out your funds. The slippage is severe. Despite contacting them multiple times, they do not resolve the issue, and the funds are still zeroed.

The slippage is quite severe.
Silver reached a high of 53.24, but they liquidated my position at 53.34 and claimed it was normal. If this is considered normal, the spread for one lot of silver could easily be thousands of dollars.

Severe scoring
Yesterday's highest closing price for silver was 53.24. He was there, 53.34 liquidated my position and told me this was normal, could move the point to 53.5.

Upway is a scam platform with staff monitoring trades in the background who intentionally skim profits as soon as orders are placed.
Upway is a scam platform with staff monitoring trades in the background who intentionally skim profits as soon as orders are placed.

Maliciously manipulating backend data, preventing profitable positions from being closed, and closing positions at non-existent prices, turning my profitable trades into losses.
I entered with a heavy position. The phone screen recording showed continuous profits, but I couldn't close the position. On the third attempt to close, the platform executed it at a price that never appeared in the market—MT5 quotes confirmed no such price existed at that time. This turned my profits into losses. When I requested the trade code, the platform outright refused and then banned my account, blocking my access. They destroyed all evidence, but I always record my trades, so I have complete proof. I hope the platform can assist in defending my rights! Thank you!

Maliciously closing accounts, manipulating data claims, and luring investments.
This is a typical scam platform that lures investors in, and there is absolutely no such thing as a deposit reward. The backend manipulates data, has severe slippage, and maliciously closes investors' accounts. I hope everyone stops investing! At the same time, I kindly request the official authorities to help recover my scammed funds. Thank you!

Fraud
Loss fraud, no way to complain. Fellow traders, withdraw all your funds immediately and stop dealing with these garbage platforms.

Jinrong China is a garbage platform that doesn't solve problems and directly closes accounts.
The Golden China platform is trash, they don't solve problems and directly disable accounts.

Golden Glory China's rubbish platform, does not solve problems, directly closes accounts
Jinrong China's rubbish platform, does not solve problems, directly disables the account.
Slippage is extremely severe on Finance China, this time it slipped to a spread of 8 points.
I have a principal of 3429. This morning, while other platforms didn't drop to the 3432 position, Finance China went straight down to 3424, a full slippage of 8 points. My stop loss was also at 3429, it's just infuriating. Don't play with this platform, its liquidity is bad, I'm truly infuriated.

Return my capital! This platform is a scam, and their customer service is utterly incompetent!
They lured both new and existing clients with promotional activities, promising high returns upon deposit and additional rebates based on trading volume. They claimed that trading a certain amount would result in corresponding rebates. I demand a refund of my initial deposit of $200!

Unable to log in
I can't log in; the app crashes back to the homepage the moment I access my account. Terrible software!

Control Backend
Today's opening trend pulled down to 2689 points, international gold price dropped to a minimum of 2704. Everyone, be cautious. Is there a solution for scam platforms?

Account frozen and closed without my consent.
The scam platform froze my account, preventing me from withdrawing funds, and maliciously closed my account.
