I’ve been trading on PrimeXBT and honestly their spreads are terrible. They keep widening without warning, making it nearly impossible to trade profitably. It feels like the broker is taking advantage of traders rather than providing a fair market environment. Even in normal market conditions, the spreads are higher than most other brokers I’ve used. This makes me believe they’re more focused on draining clients’ accounts than building trust.

FX1267683012

Sweden 2025-09-11 06:52

I deposited funds on PrimeXBT two weeks ago and now they’re refusing to process my withdrawal. The support team keeps sending generic replies instead of solving the problem. They invented a strange excuse about a “Do not honor” issue, but my bank and credit card provider both confirmed this doesn’t exist and that they would never block an incoming payment. On top of that, I can’t even select the same card I used for deposit to request a refund. This looks like a deliberate attempt to trap client funds.

FX1722734874

Germany 2025-09-11 06:42

I’m really disappointed with PrimeXBT because of their spreads. At first, I thought this broker was reliable, but after trading for some time, I realized their spreads are unreasonably high compared to other brokers. Every time I open a position, I’m already starting with a big loss because the spread is eating into my balance immediately. This makes it almost impossible to scalp or take short-term trades, and even longer-term trades feel like I’m being unfairly charged. Instead of giving traders a fair chance, PrimeXBT seems more interested in profiting off these inflated spreads. It’s frustrating because spreads are supposed to be competitive in today’s market, yet with PrimeXBT I feel like I’m trading at a disadvantage right from the start. Honestly, I regret depositing here, and I wouldn’t recommend this broker to anyone who values fair trading conditions.

FX1771058790

Spain 2025-09-11 04:36

I deposited money on PrimeXBT two weeks ago and now they won’t let me withdraw it. Customer service is useless, only sending pre-typed responses without real help. They even mentioned a strange “Do not honor” comment, but my bank confirmed they never refuse incoming transfers, nor have they heard of such an excuse. Credit card support also confirmed it’s the company’s fault. To make matters worse, I can’t even choose the same card I used for deposit as a withdrawal option. This feels like a clear attempt to block withdrawals.

FX4013572635

United Kingdom 2025-09-11 04:23

When I first submitted my withdrawal application, the Malaysian customer service representative said, "The system detected that you're using a domestic bank card, and the match with the platform's international data channel is only 40%. You need to bind an overseas card to increase the match to 90% and meet the withdrawal requirements." They also sent me a "data matching rules table" stating that "international platforms prioritize matching overseas account data" and threatened that "if I don't bind within 15 days, my account will be marked as an 'abnormal data account' and my principal will be frozen!" I argued that I didn't have an overseas card, but the customer service representative said, "You can find an overseas card agency that works with the platform. It costs 5,000 yuan and the data matching will be completed quickly!" Only then did I realize it was a trap!

FX3890414657

Malaysia 2025-09-06 22:53

A while ago, the Malaysian customer service representative suddenly sent me a message saying, "The platform's data system detected three previous miscalculations in your transaction data. You can apply for a correction and cash rebate of up to 8,000 yuan." They also asked me to submit my bank card number, a photo of my ID, and an SMS verification code to "verify the data." Thinking I'd get the cash rebate, I submitted the information as requested. That same evening, I received a text message from the bank saying "50,000 yuan was deducted from my account!" I quickly logged into my PXBT account and discovered that the 50,000 yuan had been transferred to an unfamiliar account! I contacted customer service for an explanation, but they said, "You leaked your account information yourself; it has nothing to do with the platform's data correction." I asked them to check the transfer records, but they said, "The records are internal and cannot be disclosed."

FX8789458362

Malaysia 2025-09-06 22:46

When I first submitted a withdrawal request, the Malaysian customer service representative said, "The system has detected that your account has three transactions that haven't been filed for compliance. You'll need to submit a margin deposit. Once the review is passed, the margin and principal will be credited together." I was stunned. Why hadn't they mentioned any compliance issues during the transaction? They even sent me a "compliance review report" with the message "15% of unfiled data" and threatened me, "If you don't pay the margin within 7 days, your account will be frozen by regulators and your principal will be deducted!" I scraped together 20,000 yuan and transferred it in, but after waiting 10 days, the review was still "pending approval"! That's when I realized it was a scam!

FX1915239066

Malaysia 2025-09-06 22:35

My Malaysian customer service representative sent me daily "data partnership project reports," claiming, "The platform has exclusive data resources, and if you invest over 100,000 yuan, you'll join the 'profit-making partnership group,' where you can follow the data signals and make guaranteed profits." They also sent me screenshots of users investing 150,000 yuan and earning 45,000 yuan a month. Believing them, I invested the 120,000 yuan I was planning to use to expand my store. However, as soon as the money arrived, the "profit-making partnership group" was disbanded, and the customer service representative I had previously contacted blocked me! When I contacted the platform's official customer service, they either didn't respond or said, "We can't find your project investment record; it might be data loss." I later learned that the so-called "data partnership project" didn't exist and was simply a scam based on fake reports.

FX4026481792

Malaysia 2025-09-06 22:22

When I first submitted a withdrawal request, the Malaysian customer service representative said, "The system has detected that your account data is out of sync with the platform server. You need to deposit an additional 30% of your funds to activate the synchronization function. After activation, both your principal and the activation deposit will be credited to your account." They also sent me a screenshot of a data synchronization anomaly showing "0% synchronization progress" and threatened me that if I didn't activate my account within 24 hours, it would be classified as a 'zombie account' and my principal would be permanently frozen! I collected 30,000 yuan and transferred it in, but after activation, I checked the withdrawal progress and it still showed "data syncing!" I contacted customer service, and they said, "There's a new synchronization issue, and I need to deposit another 20,000 yuan to upgrade the synchronization channel!" That's when I realized it was a scam!

FX4175845316

Malaysia 2025-09-06 22:12

The PXBT forex platform employs a variety of disgusting tactics. The manipulation involved in trading is even more outrageous. During the release of the November 2024 non-farm payroll data, my EUR/USD order experienced an abnormal slippage of over 2 points, resulting in a direct loss of $600. The platform's customer service excused the issue by citing "market volatility," completely ignoring the industry standard that legitimate platforms typically limit slippage to less than 0.5 points during major market fluctuations. This malicious slippage is clearly technical manipulation by the platform exploiting market fluctuations. The platform advertises "zero fees," but when I closed a $10,000 GBP/JPY order, I was inexplicably charged a $350 "transaction service fee." This is simply a brazen misappropriation of user funds. Stay away from this unregulated, manipulative, and fund-withdrawing black market platform.

FX3924393663

Malaysia 2025-09-05 13:56

I have been withdrawing money for a long time, but the amount of money mentioned is accused of violating the terms and conditions without any evidence of wrongdoing. It is only based on speculation that we have done something wrong. And still unable to contact the broker's support, it's very bad, like an automated response. When we ask the manager in Thailand, he just replied that it's already been done. Every time, we have to wait for the foreign side, not knowing if they are working together. It has been like this for weeks, which is all the money I have. And now, there is no money left. But the broker takes advantage of this and claims that when we make a profit, they don't allow withdrawals, citing this and that. In the end, they will keep the matter quiet. As for me, I have taken legal action against all parties involved, which is a case of fraud and misregistration of the company type. And there is also an illegal solicitation of investment. I will pursue this matter to the end. If I don't receive a full refund, I will not let it go.

FX5142370072

Thailand 2024-09-09 23:47

Why didn't my withdrawal order be approved? How many days have passed?

FX1601587045

Vietnam 2024-09-09 20:03

Please approve my withdrawal order, is this exchange a scam?

FX1208307242

Vietnam 2024-09-09 19:56

This is a scam broker, they dont let me withdraw my money. Please stay away.

john9329

Vietnam 2024-09-09 15:27