default

Latest

Rating

New replies

FX2942882985
0-3months
I am filing a formal complaint against LiteFinance。 On July 14, 2026, at 15:58–16:02 Server Time, I opened a Sell position on XAUUSD at 4034.23 with a Stop Loss set at 4037.13. Due to a sudden price spike (from ~4030 to 4095), my trade was closed at 4087.99 – resulting in a slippage of 50.86 dollars from my Stop Loss on a 0.01 lot position. I received an official Daily Confirmation statement from LiteFinance where my Stop Loss is clearly recorded as [sl 4037.13] next to the trade entry. Despite this clear record, the trade was not executed at my specified Stop Loss level. When I contacted support, they blamed it on the CPI news release. I have confirmed that the CPI news was indeed released at that time (evidence from BabyPips attached). However, a slippage of 50+ dollars on a micro lot (0.01) is excessive and far beyond normal market conditions. I request that LiteFinance adjust the closing price to my original Stop Loss level (4037.13) or compensate the excess loss of 50.86 USD.
I am filing a formal complaint against LiteFinance。 On July 14, 2026, at 15:58–16:02 Server Time, I opened a Sell position on XAUUSD at 4034.23 with a Stop Loss set at 4037.13. Due to a sudden price spike (from ~4030 to 4095), my trade was closed at 4087.99 – resulting in a slippage of 50.86 dollars from my Stop Loss on a 0.01 lot position. I received an official Daily Confirmation statement from LiteFinance where my Stop Loss is clearly recorded as [sl 4037.13] next to the trade entry. Despite this clear record, the trade was not executed at my specified Stop Loss level. When I contacted support, they blamed it on the CPI news release. I have confirmed that the CPI news was indeed released at that time (evidence from BabyPips attached). However, a slippage of 50+ dollars on a micro lot (0.01) is excessive and far beyond normal market conditions. I request that LiteFinance adjust the closing price to my original Stop Loss level (4037.13) or compensate the excess loss of 50.86 USD.
Translate to English
+3
2026-07-16 00:47
Reply
0
0
Post comment
Platform name *
Lite Finance
Your overall rating for the platform *
0/500
Write a review

User promises:

1.My comment is my own opinion based on my personal experience with the company being reviewed

2.I have not received any payments or other incentives(such as bonuses or discounts) to write this comment

3.I have no business or personal relationship with the company under review or any of its competitors, except as a customer

4.My comment is based on objective facts from personal experience and the content of the comment complies with local laws and regulations

I want to comment

Most Comments of the Week

  • brillant capital

  • TRADONA MARKETS

  • EE TRADE

  • XS

    4
  • ITB

    5
  • Axi

    6
  • LOYAL PRIMUS

    7
  • vantage

    8
  • GLOBAL FUTURES SERVICES

    9
  • NCE

    10