On September 30, 2026, I requested to withdraw $400 from my ePlanet Brokers real account to my bank account after receiving my $500 tournament prize. Customer support replied that bank transfer withdrawals are currently not available and instructed me to withdraw only through cryptocurrency. I specifically requested a bank withdrawal, but this option was not available. This is my complaint regarding the withdrawal method and the inability to withdraw the requested amount through bank transfer.
On September 30, 2026, I requested to withdraw $400 from my ePlanet Brokers real account to my bank account after receiving my $500 tournament prize. Customer support replied that bank transfer withdrawals are currently not available and instructed me to withdraw only through cryptocurrency. I specifically requested a bank withdrawal, but this option was not available. This is my complaint regarding the withdrawal method and the inability to withdraw the requested amount through bank transfer.
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