My account with ePlanet Brokers (Account No. 22******) has been blocked for more than a month, and I still cannot access or withdraw my funds.I deposited USD 6,000, and my account balance is USD 9,134. Despite multiple withdrawal requests and repeated attempts to contact support, the company has not processed my withdrawal and has not returned even my original deposit.My emails to customer support are ignored, and I have received no clear explanation about the status of my funds or the reason for blocking my account. My client portal is inaccessible, and every login attempt fails. The company has also blocked my ability to send messages through the online live chat, leaving me without any effective way to contact support.I provided all requested documents, completed verification, and fully cooperated with their requirements. However, my funds remain unavailable, and the company refuses to provide any solution.This experience has been extremely disappointing and unacceptable.
My account with ePlanet Brokers (Account No. 22******) has been blocked for more than a month, and I still cannot access or withdraw my funds.I deposited USD 6,000, and my account balance is USD 9,134. Despite multiple withdrawal requests and repeated attempts to contact support, the company has not processed my withdrawal and has not returned even my original deposit.My emails to customer support are ignored, and I have received no clear explanation about the status of my funds or the reason for blocking my account. My client portal is inaccessible, and every login attempt fails. The company has also blocked my ability to send messages through the online live chat, leaving me without any effective way to contact support.I provided all requested documents, completed verification, and fully cooperated with their requirements. However, my funds remain unavailable, and the company refuses to provide any solution.This experience has been extremely disappointing and unacceptable.
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